Amazon more trustworthy than Temu
A survey shows: People are flocking to Temu, yet they trust Amazon a lot more. We also take a look at how well the shopping experiences at top retailers such as Amazon, Target, and Walmart perform.
News: Amazon
Survey shows: Amazon more trustworthy than Temu
Despite Temu’s growing popularity due to ultra-low prices, a new survey by Omnisend shows that Amazon remains the more trusted company in the US, UK, Canada, and Australia.
- Only 6% of US shoppers trust Temu more than Amazon. The situation is similar in the other countries, with only Australia standing out with 12%.
- Amazon’s established customer loyalty and fast delivery times continue to secure its leading position in the e-commerce market.
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News: E-Commerce
41% of online shoppers encounter barriers to purchase
UserTesting’s Retail Benchmark Report shows how top retailers like Amazon, Target, and Walmart retain customers and ensure their success through outstanding digital experiences.
- Amazon, Target, and Walmart top the list for best digital shopping experiences based on QXscore.
- 41% of shoppers encountered barriers; yet, 90% of shoppers return to the leading retailers.
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News: AI in Online Retail
Amazon uses AI to reduce product defects
Amazon is using AI to detect damaged products and reduce waste, improving both customer satisfaction and sustainability.
- Amazon’s “Project P.I.” scans products for defects in real time to ensure that only flawless items are shipped.
- By avoiding returns and unnecessary packaging material, the technology contributes to a lower carbon footprint
More AI News:
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Did You Know?
(Source: Remazing Amazon Shopper Report 2023 by Remazing & Appinio)
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